Shipping
All orders are processed by Aloe Plus International within 5 business days, however there may be occasional delays due to higher than anticipated volume of orders, unavoidable logistical scenarios, environmental factors, global pandemic or political considerations. We will contact you either by email or telephone if there is a significant delay in shipment of your order.
Aloe Plus International currently does not have its own logistics but uses third party shipping agents such Delhivery, XpressBees, Maruti Courier, Porter Logistics, Shiprocket, etc for delivery of products to customers. Negotiated annual discounted rates with the vendors are passed on directly to the customers as we do not operate shipping department as profit centre.
All promotional shipping (Free shipping) are shipped using “Standard” shipping option. All shipments are issued tracking numbers by the shipping agents. All shipping options available do not include the processing time for orders at our warehouse. All orders are currently shipped through ground courier.
If customer wants to arrange for their own shipping including pick-up from our warehouse, Aloe Plus International will not be held responsible for any shipping issues and will require a waiver form to be signed by the customer. If Aloe Plus International receives any charges or levies pertaining to shipping during the course of arranging own-shipping by customer, the same would be recovered from the customer and will be charged back to their credit card.
The customer is responsible for ensuring the mailing address is entered correctly at the time of placing order. Aloe Plus International is not responsible for any errors in mailing address entered by customers, any additional shipping charges will be customers responsibility. Products returned back to Aloe Plus International marked as refused, returned, unclaimed, or invalid address will be credited back to the customers account, deducting 15% for the restocking fee and all shipping charges including any additional return charges assessed by the courier. Customers will not be contacted if their order is returned to us.
For all international shipping please contact Aloe Plus International at info@aloeplus.com before placing the order. All the shipping costs including clearing, brokerage, customs, etc will be customers responsibility. If any goods are rejected at the port, it will be customers responsibility and no refunds/credits or exchange would be granted.
Disclaimers
